Privacy Policy | Ravenscar

The privacy and security of your personal information is extremely important to us. This privacy policy explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information.

Your personal data is in safe hands with the Skyshots Imagery Ltd in this respect trading as

The Town That Never Was. (TTTNW)

We do: use your personal data to help us provide a great experience for you. This includes tailoring the information we share to ensure you find it relevant, useful and timely.

We do: respect your privacy and work hard to ensure we meet strict regulatory requirements.

We don’t: sell your personal data to third parties.

We’ll always protect your personal data and, as part of this, we regularly review our privacy notice so that you can see how we use your data and what your options are. If there are any further changes to the ‘General Data Protection Regulation’ (or GDPR) or related laws, we may need to amend this statement in the future.

A few quick things:

This privacy policy explains what data we collect as well as how and why we use your personal data
The policy applies to you if you’re a supporter of or use any of our services, visit our website, use our mobile app, email, call or write to us
We’ll never sell your personal data. We will only share it with organisations we work with who meet our high privacy standards.

1. Who are ‘we’?

In this policy, whenever you see the words ‘we’, ‘us’, ‘our’ or ‘Skyshots Imagery Limited T/A TTTNW', it refers to The Skyshots Imagery Limited T/A TTTNW. Company registration number 09311442 (England & Wales)

If you have any questions relating to this privacy policy or how we use your personal data, please send them to, Skyshots Imagery Limited T/A TTTNW, Wold View Scarborough Road Norton UK YO17 8EE

2. What personal data do we collect?

We will collect and use your personal data (this means any information which identifies you, or which can be identified as relating to you personally, such as your name, address, phone number, email address or member number). We’ll only collect the personal data we need, and we’ll make it clear at the point of collection why we are collecting it.

This personal data you give us may include your name, title, address, date of birth, age, gender, employment status, demographic information, email address, telephone numbers, personal description, photographs, CCTV images, attitudes, opinions, usernames and passwords.

We may automatically collect information as you use our digital services such as the app and website. This may include the pages you have visited, information about the device or browser you are using, any errors you encountered and data relating to any online transactions.

We’ll also collect data on your activity when you create or log in to your ‘My Skyshots Imagery Limited T/A TTTNW’ account. In whatever way you interact with us, such interaction may create other items of personal data.

or apprenticeships or by volunteering. We may therefore need to collect and store their personal information as set out in the volunteering and employment sections of this document. Children should always ask a parent or guardian for permission before sending personal information to anyone online.

We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation and Privacy of Electronic Communication Regulation.

We will use your personal data for the purpose or purposes outlined at the time you gave it to us. This may have been during the course of a sale, when subscribing or asking us for information, or when simply visiting our website.

We use this information:

to provide the service, product or essential information you expect from us
where you have given us your consent to do so, to keep you informed about: visiting our places, volunteering with us, membership, events, conservation work, fundraising, our shops and holidays.
to enable trusted partner organisations to perform services on our behalf or to help us understand our supporters more effectively.
to better understand how we can improve our services for you

We may also need to provide your personal data if we’re asked by the police, or any other regulatory or government authority investigating suspected illegal activities.

Below are the main ways we will use your data. These all depend on the nature of our relationship with you and how you interact with and use our various services, websites and activities.

How we share your data

We will not sell your personal information to a third party.

We may share your information with partners to allow them to perform services on our behalf. Where applicable we have contracts in place with our suppliers, which require them to comply with the General Data Protection Regulation and The Privacy and Electronic Communications Regulations (or PECR), and to have robust systems and processes to protect the security of your information.

Below are some examples of the types of organisations with which we may share your data:

Advertising partners – to enable us to ensure our advertising is relevant to the recipients.
Analytics partners – to enable us to track the effectiveness of our website or mobile apps.
Social media partners – so that we can effectively communicate with our supporters on social media platforms.
Website and app partners – to help us develop websites and apps that give our customers the best possible online experience.

For further detail on the processes used to share your information please refer to our cookie policy.

Cookies are small text files stored on your computer when you visit certain websites. We use first-party cookies (cookies that we have set, that can only be read by our website) to personalise your online experience. We also use third-party cookies (cookies that are set by an organisation other than the owner of the website, in this case the Skyshots Imagery Limited T/A TTTNW) to help us measure and analyse the use of our website and to provide targeted advertising. You can control the use of cookies via your browser. You can find further information in the Skyshots Imagery Limited T/A TTTNW’s cookie policy.

How do I change my cookie settings?

Cookies can be controlled by your web browser settings. Whether our cookies are used will depend on your browser settings, so you are in control.

Links to other websites

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, they will have their own privacy policies for which we do not accept any responsibility or liability.

Marketing communications

If you agree to receive marketing information from us, you can always change your mind at a later date. For more on withdrawing your consent, please see the information in section 9 under Your data protection rights. We’ll never share your information with companies outside the Skyshots Imagery Limited T/A TTTNW who want to use it for their marketing.

How we secure your data

We want to keep our customers, members, so the security of your data and of our information systems is incredibly important to us.

External threats to our data security are changing all the time, so we strive to maintain robust process for assessing, managing and protecting our existing systems to ensure they are up to date and secure.

When you trust us with your data, we will keep your information secure to maintain your confidentiality. Whenever your information is stored or transferred, we use strong encryption to minimise the risk of unauthorised access or disclosure. You can check this when you enter information on our website by right clicking on the padlock icon in the address bar.

Storing information

The Skyshots Imagery Limited T/A TTTNW operations are based in the UK and we store most of your data within the European Union (EU). Some organisations which provide services to us may transfer your data outside the European Economic Area. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Payment card security

The Skyshots Imagery Limited T/A TTTNW has an active PCI-DSS (Payment Card Industry Data Security Standard) compliance programme. This is the stringent international standard for safe card payment processes. As part of our compliance, we ensure that our IT systems do not directly collect or store your payment card information, such as the full 16-digit number on the front of the card or the security code on the back.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Our online payment solutions are carried out using a ‘payment gateway’ which is a direct connection to a payment service provided by a bank. This means that when you input card data into the payment page, you are communicating directly with the bank and the bank passes your payment to us. This means that your payment card information is handled by the bank and not processed or held by us.

Disclosing and sharing information

We do not sell or share your personal information for other organisations to use.

When we allow third parties acting on behalf of the Skyshots Imagery Limited T/A TTTNW to access your information, we will always have complete control of what they see, how long they see it for and what they are allowed to do with it.

Where necessary, we may share the personal data we collect and process with:

Third party research organisations
Third party IT providers, for example who host the website or provide IT support

Also, under strictly controlled conditions, we will share personal data with:

Contractors
Service providers
Advisors
Agents.

We may also disclose your personal information to third parties in order to comply with a legal obligation, or to enforce other agreement. It may also be used to protect the rights, property or safety of The Skyshots Imagery Limited T/A TTTNW. This includes exchanging information with other companies and organisations to protect against fraud.

Keeping your information

We will only use and store your information for as long as it is required for the purposes it was collected for. How long it will be stored for depends on the information in question, what it is being used for and, sometimes, statutory legal requirements.

Your data protection rights

Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights. Where we decide how and why personal data is processed, we are a data controller and have provided further information about the rights that individuals have and how to exercise them below.

Access to personal data

You have a right of access to personal data held by us as a data controller. This right may be exercised by emailing us info@thetownthatneverwas.co,uk, or write to us at:

Skyshots Imagery Limited T/A TTTNW,

Wold View Scarborough Road

Norton UK YO17 8EE

You may be asked to provide the following details:

The personal information you want to access
Where it is likely to be held
The date range of the information you wish to access.

We will need you to confirm your identity. If we hold personal information about you, we will give you a copy of the information in an understandable format together with an explanation of why we hold and use it. We will aim to respond to any requests for information promptly, and in any event within the legally required time limits (30 days). This timeframe may be extended by up to two months if your request is particularly complex.

Withdrawal of consent

Where you have given consent for the Skyshots Imagery Limited T/A TTTNW to use your personal data, you have the right to withdraw that consent at any time. You also have the right to ask the Skyshots Imagery Limited T/A TTTNW to stop using your personal data for direct marketing purposes. To stop receiving an email from a Skyshots Imagery Limited T/A TTTNW marketing list, please click on the unsubscribe link in the relevant email received from us or you can manage your marketing contact preferences using ‘My Skyshots Imagery Limited T/A TTTNW’ or contact us using the details below.

Amendment of personal data

We want you to remain in control of your personal data. You can update or amend your personal data via ‘My Skyshots Imagery Limited T/A TTTNW’

When practically possible, once we are informed that any personal data processed by us is no longer accurate, we will make corrections based on your updated information.

There may be other legal reasons why we need to process your personal data, but please tell us if you don’t think we should be using it.

Please check the above policies before you submit any personal data on this website. This privacy policy applies solely to the personal data collected by the Skyshots Imagery Limited T/A TTTNW.

We’ll amend this privacy policy from time to time to ensure it remains up to date, shows how and why we use your personal data, and reflects any new legal requirements. Please visit our website to keep up to date with any changes. The current version will always be posted on our website.

This privacy policy was last updated on 12th January 2019.